This guide is intended exclusively for law enforcement and judicial authorities. If you are a user and need help, visit the Help Center or the Safety Center.
1. Principles
Datecito respects its users’ privacy and only provides information upon receiving a valid request issued by a competent authority, properly grounded and reasoned, in accordance with applicable Mexican law.
2. How to submit a request
Send the signed official letter in PDF to authorities@datecito.com or to our address: [Street, number, neighborhood, borough/municipality, ZIP code, Mexico City, Mexico]. The request must include:
- Requesting authority, letter number and investigation or case file number.
- Legal basis.
- Account identifiers: email or user ID (a name alone is not enough).
- Specific information requested and time period.
- Contact details of the responsible official.
3. Emergencies
If there is an imminent risk to a person’s life or physical safety, we may provide information on an expedited basis. Write to authorities@datecito.com with the subject “EMERGENCY” and describe the nature of the risk.
4. Preservation requests
We can preserve an account’s information for 90 days while the formal request is obtained, upon official request.
5. User notification
Unless legally prohibited or it would put an investigation or a person at risk, we may notify the user before disclosing their information.